Refund policy

Returns, Exchanges & Refunds

Can I return my sunglasses?
Yes. We offer a 14-day return policy from the date your order is delivered. Items must be unused and returned in original condition with all packaging included.

How do I start a return or exchange?
Visit our returns page and follow the instructions provided. Once your return is received and checked, we’ll process your refund or exchange.

When will I receive my refund?
Refunds are issued to the original payment method after the return has been inspected. This usually takes 7–14 days from the date we receive the item.

Do I have to pay for return shipping?
Yes. Return shipping costs are the responsibility of the customer. We recommend using a tracked service for peace of mind.

Faulty Items & Support

What if my item arrives faulty?
If your sunglasses arrive with a fault, contact us within 14 days of delivery with your order number and clear photos of the issue. We’ll resolve it as quickly as possible.

Contact & Support

How can I contact customer support?
You can reach our support team by email. We aim to respond within 1–2 business days, Monday to Friday.