Terms of service

Terms of Service

These Terms of Service govern your use of our website and the purchase of products from our store. By accessing our site or placing an order, you agree to these terms.

General

We reserve the right to refuse service to anyone for any reason at any time. All products are sold subject to availability. We may update, change or replace any part of these Terms of Service without notice by posting updates on our website.

Products

All products are described as accurately as possible. Colours and finishes may vary slightly due to screen settings or lighting in photography. We reserve the right to discontinue any product at any time.

Pricing and Payments

All prices are listed in GBP unless stated otherwise. Prices may change without notice. Payment must be made in full at the time of purchase. We are not responsible for pricing errors and reserve the right to cancel orders placed at an incorrect price.

Orders

Once an order is placed, you will receive an order confirmation email. This does not guarantee acceptance of the order. We reserve the right to cancel or limit quantities purchased per person, household or order.

Shipping

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by couriers, customs, or external factors beyond our control. Risk of loss passes to you once the order is handed to the courier.

Returns and Refunds

We offer a 14-day return policy from the date of delivery. Items must be unused and returned in original condition with all packaging included. Return shipping costs are the responsibility of the customer unless the item is faulty.

Refunds are processed after inspection and returned to the original payment method. Processing times may vary depending on your bank or payment provider.

Faulty Items

If you receive a faulty or damaged item, contact us within 14 days of delivery with your order number and clear images of the issue. We will assess and provide a suitable resolution.

Intellectual Property

All content on this website including logos, product names, text, images and designs is the property of the brand and may not be copied, reproduced or used without written permission.

Limitation of Liability

We are not liable for any indirect, incidental or consequential damages arising from the use of our products or website. Our liability is limited to the purchase price of the product.

Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of UK courts.

Contact Information

For questions regarding these Terms of Service, please contact us via our website contact page or support email.